• Receive, log, and prioritize incoming claims from retail chains, e-commerce partners, and food discounters.
• Investigate each claim end-to-end: trace delivery notes, match against invoices, cross-check ERP records, warehouse outbound logs, and carrier documentation.
• Build a clear, evidence-based storyline for each claim-either to challenge and reject it, or to acknowledge partial liability with controlled exposure.
• Draft professional, factual response letters to clients defending IronMaxx's position, citing documentation and agreed contractual terms.
• Maintain a structured claims register with status, amounts, deadlines, and expected outcomes.

• Work closely with the AR team to identify claims that are blocking invoice payments or creating unauthorized deductions.
• Prioritize claim resolution based on financial exposure and urgency-unfreeze tied cash as efficiently as possible.
• Track credit notes issued vs. challenged; ensure disputed amounts are not written off without proper escalation and approval.
• Provide regular reporting on open claims balance, aging, expected resolutions, and cash impact to the CFO.

• Where root cause is identified on the supplier or contract manufacturer side (e.g., incorrect labelling, short-dated goods, pallet count errors), initiate and manage reverse claims.
• Quantify damages including direct cost, lost revenue, and contractual/reputational impact.
• Negotiate and document settlements with suppliers.

• Daily coordination across: AR team, Sales, Supply Chain & Purchasing, Warehouse, IT/ERP, and the CFO.
• Act as the central internal point of contact for all claims-related queries across the group.
• Support month-end close with accurate claims provisions and accruals.

• Identify recurring claim patterns; flag systemic issues to supply chain, warehouse, or procurement for elimination.
• Develop and maintain internal SOPs for claims handling, documentation standards, and escalation paths.
• Reduce claims volume over time by driving root-cause resolution across the business.

• Responsible for the regulatory preparation of the US market entry.
• Ensure compliance with all relevant FDA, regulatory, and import requirements for dietary supplements, functional food, and sports nutrition products.
• Lead and coordinate all FDA-related processes.
• Review product formulations, ingredients, functional claims, health claims, packaging, labeling, Nutrition Panels / Supplement Facts, and coordinate regulatory documentation, import requirements, and approval processes.
• Support the development of FSVP and compliance structures.
• Monitor regulatory changes within the US market and translate them into operational actions.
• Collaborate closely with external consultants, laboratories, authorities, and FDA/import partners.

• Manage customs brokers, freight forwarders, and US warehousing partners.
• Oversee Prior Notice processes and import documentation.
• Support duties & tariffs management, port operations, FDA holds, container coordination, and warehousing processes.
• Ensure smooth product imports and operational market readiness.
• Independently resolve operational and regulatory challenges.

• Prepare products and processes for distributor and retail requirements.
• Coordinate packaging specifications, case dimensions, pallet standards, vendor requirements, and compliance documentation.
• Ensure full commercial readiness of new products.

• Support the development of the operational US infrastructure, including Importer of Record structures, product liability insurance, recall procedures, state registrations, compliance documentation, and operational processes.
• Establish efficient processes and workflows for international expansion.
• Monitor timelines, risks, and dependencies.

• Act as the operational interface between the European organization and US market requirements.
• Translate regulatory and operational requirements between both markets.
• Ensure realistic timelines and adherence to US go-to-market standards.
• Work closely with Product Development, Supply Chain, Marketing, and Sales teams.
• Coordinate internal alignment processes across multiple departments.

• Organization and monitoring of timely outbound shipments and international transport operations
• Monitoring of adherence to delivery deadlines, cost budgets, and quality standards
• Ensuring compliance with statutory regulations regarding export and customs requirements
• Contribution to the optimization of international logistics processes across the entire supply chain
  
  

• Preparation, verification, and management of all required customs and export documentation within ATLAS
• Communication and negotiation with customs authorities, logistics service providers, and international partners
• Advising internal departments on logistics-related topics, e.g., customs procedures, Incoterms, and/or delivery terms (SLAs)

• Overall responsibility for budget and sales planning, including liquidity development
• Establishment, management and further development of treasury, risk management and transfer pricing
• Management of M&A activities and promotion of our buy-and-build strategy
• Development and implementation of efficiency programmes at all levels
• Controlling and performance analysis based on KPIs with derivation of recommendations for action
• Identification and design of new business opportunities, including market analyses, business cases and feasibility studies

• Management and further development of commercial areas including finance, controlling, treasury, and, where applicable, tax/audit
• Management and optimisation of financial and liquidity processes
• Responsibility for (group) monthly and annual financial statements, inventories, reporting
• Digitisation and automation of financial processes, taking into account deadlines, terms and capacities (focus on AI and modern tools)
• Market, competition and benchmark analyses to derive operational measures
• Close cooperation with external partners and stakeholders
• Collaboration in the recruiting process for the relevant finance & controlling teams

• Overall responsibility for supply chain, logistics, co-packing/production, quality & regulatory affairs
• Helping to shape our internationalization strategy
• Further development & implementation of scalable processes and structures for EU / UK / MEA
• Ensuring and optimizing cost, service, and inventory targets
• Establishment, further development, and monitoring of a KPI system (delivery rate, forecast accuracy, inventory range, cost ratio, logistics KPIs, etc.)
• Management and expansion of our system landscape (SAP Business One, Streamline, and Bi)
• Ongoing optimization of operating costs (OPEX) & identification of efficiency potential

• Management of the following areas: Supply Chain, Logistics, and related teams
• Promotion of excellence, transparency, and motivation within the team
• Close collaboration with the CEO on strategy, budget, and planning issues
• Promotion of a data-driven culture and best practices in the operational area
• Change management: Support for transformation projects and introduction of new systems/processes
• Ensuring compliance, quality standards, and regulatory requirements

You combine strategic thinking with a strong hands-on mentality and build scalable structures that enable fast growth, operational efficiency, and reliable execution across all channels and markets.

Together with management, you turn ambitious growth targets into operational reality.

• Overall responsibility for Operations including Supply Chain, Forecasting, Logistics, Quality Management, and Regulatory Affairs
• Leadership and development of the operational leadership team, including Head of Forecasting and Head of Logistics Europe
• Define and drive IronMaxx’s international operations strategy across EU / UK / MEA markets
• Build scalable processes, structures, and decision-making frameworks to support international growth
• Ensure operational readiness and alignment with commercial growth targets across all business areas
• Drive operational performance with a strong focus on scalability, efficiency, service level, and profitability
• Ownership of operational KPIs, inventory health, service performance, and cost optimization initiatives
• Establish transparent reporting structures and data-driven performance management across Operations
• Drive the further development of operational systems and planning tools (SAP Business One, Streamline, BI tools, etc.)
• Ensure compliance with quality standards and regulatory requirements across all operational areas

Cross-functional Management & Business Steering

• Close collaboration with CEO and leadership team on growth strategy, budgeting, forecasting, and international expansion
• Translate business goals into clear operational priorities and execution plans
• Build a high-performance, accountability-driven, and data-focused Operations culture
• Ensure strong collaboration between Operations, Sales, eCommerce, Product Development, Finance, and Procurement
• Lead transformation projects, process improvements, and implementation of new operational structures and systems
• Act as the central escalation and decision-making instance for major operational topics

Leadership

• Lead, coach, and develop operational leaders and teams across multiple functions and international interfaces
• Create clear ownership, fast decision-making processes, and scalable operational structures
• Promote transparency, continuous improvement, and execution excellence across the organization

• Responsible for customer-oriented, prompt, and on-time order processing in the B2B/B2C environment
• Ensure an inspiring customer service experience across all channels (phone, email, online shops, Amazon, retail, resellers)
• Close coordination with Logistics & Purchasing to ensure optimal product availability
• Act as an interface between Sales, Marketing, Logistics, and Accounting
• Coordinate complaint and export handling, including customs documentation

• Develop digital and automated service processes to increase efficiency
• Build a measurable Service Excellence strategy – from retention to reputation
• Analyze and optimize process chains (B2B/B2C interfaces)
• Initiate improvements in collaboration between Customer Service, Sales, and Outbound

• Lead and develop the Customer Service team, including trainees
• Coach and motivate the team according to the motto “Service is Sales”
• Conduct feedback sessions and promote individual skill development
• Work closely with the Head of Sales

• Functional and disciplinary leadership for the DTC team in a mentoring and motivating way, setting clear performance targets.
• Negotiation of contracts with agencies, tech providers, and cooperation partners with a relentless focus on efficiency, sales impact, and scalability.
• Direct point of contact for the CEO and a sparring partner for the Head of Marketplaces and reporting of  measurable success and drive strategic expansion.

• Responsibility for our influencer marketing and paid social strategy (Meta, TikTok, etc.)
• Total ownership of SEO, SEA, and Display. You don’t just manage budgets by gut feeling—you optimize ROI through data-driven decisions.
• Identification of new market potential, create business cases, and quantify complexity and feasibility for new ventures.

• Leverage of the full potential of Shopify+ and modern web technologies to continuously optimize conversion rates, Average Order Value (AOV), and the customer journey.
• Building and scaling loyalty programs, subscriptions, and personalization projects to turn one-time buyers into true IronMaxx fans (maximizing CLV).
• Integration of all channels (including retail synergies) into a unified database for precise, target-group-specific marketing.

• End-to-end responsibility for sales and demand forecasts across all channels and markets.
• Definition, continuous improvement, and enforcement of forecast logic and methodology as a single source of truth.
• Acting as the final decision-making authority for all forecast-related questions and adjustments.
• Establishment and ownership of a structured forecast cycle including reviews, adjustments, and decision gates.
• Deep analysis of forecast accuracy, bias, and deviations with clear corrective actions.

• Conceptual responsibility for Demand Planning as a direct and consistent derivation of the forecast.
• Reduction of complexity through standardization, clear rules, and transparent assumptions.
• Ensuring demand figures are plausible, explainable, and actionable for Supply Chain and Operations.
• Close alignment with Supply Chain, Procurement, and Production to translate forecasts into executable plans.

• Methodological ownership of forecasting models, KPIs, and planning tools (e.g. SAP Business One, Streamline).
• Continuous improvement of data quality, transparency, and reproducibility.
• Development of scenarios, simulations, and what-if analyses to support management and financial decisions.
• Collaboration with Finance to align forecast, budget, and business cases.

• Functional and disciplinary leadership of the Planning & Ordering team with a strong analytical focus.
• Clear positioning of Sales, eCommerce, and Product Development as structured input providers, not forecast owners.
• Sparring partner for Management – fact-based, structured, and data-driven.
• Responsibility for relevant KPIs, performance monitoring, and reporting.

• Expansion and internationalization of the European forwarding and warehouse network

• Development of network strategies for FMCG supply, 3PL management, and international expansion

• Ensuring compliance in customs, export, dangerous goods, and shipping documentation

• Close collaboration with Supply Chain, Sales, Finance, and Operations

Operational

• Management of goods flows (B2B, B2C, retail) from production to the end customer

• Selection, management, and performance monitoring of international logistics service providers

• Monitoring delivery reliability and escalation management in case of deviations

• Coordination of retail business with a focus on volume management and distribution optimization

Controlling & Performance

• Development and analysis of KPI dashboards (costs, delivery reliability, returns, lead times)

• Responsibility for budget, efficiency programs, and process improvements

Leadership

• Leading, developing, and motivating the logistics team

• Close collaboration with international partners

• Representing the logistics department in strategic projects

• Functional and disciplinary leadership and development of our marketplace team
• Conducting performance reviews and actively driving team development (trainings, upskilling, etc.)
• Acting as the main point of contact for internal and external stakeholders and partners
• Full ownership of the marketplace budget in close alignment with the CEO – ensuring efficiency, growth, and profitability

Strategy & Performance Growth

• Development and execution of holistic marketplace strategies (Amazon & international platforms)
• Planning and management of performance marketing campaigns (PPC, Sponsored Products, Sponsored Brands, Sponsored Display)
• Development and optimization of SEO strategies to increase visibility and conversion sustainably
• Close collaboration with the Head of DTC to align and optimize cross-channel performance
• Conducting market and competitor analyses to identify new growth opportunities
• KPI-driven performance management and optimization (ACoS, conversion rate, impressions, etc.)

Operational Excellence & Scaling

• End-to-end management of the international Amazon business (1P & 3P, FBM & FBA)
• Ensuring smooth order processing in collaboration with relevant internal teams
• Creation of forecasts (revenue, inventory levels, sales volumes) and regular reporting
• Optimization of product listings (PDP, storefront, SEO, variation structures)
• Management and maintenance of master data and listing processes
• International rollout of new products across marketplaces
• Ensuring compliance with tax, regulatory, and accounting requirements
• Scaling and developing international marketplace projects

• Planning, coordination, and on-time execution of POS display campaigns (grocery retail, drugstores, specialty trade, gyms, marketplaces)

• Responsibility for disposition and demand planning in close collaboration with Sales, Product Development, and Inbound Logistics

• Coordination of transport and logistics processes with Outbound and external service providers

• Ensuring delivery deadlines, inventory management, and escalation handling

• Analysis and management of promotion mechanics, including ROI, sell-out rate, and rate of sale

• End-to-end process management: Billboard → Shelf → Sell-Out → Reorders

Strategic & Process Optimization

• Design and optimization of end-to-end processes

• Development and maintenance of international supplier and freight forwarder networks

• Implementation of process and system optimizations (SAP B1, BI tools, project management systems)

• Further development of forecasting and inventory strategies for B2B and DTC channels

• Support for internationalization and expansion projects

Leadership & Collaboration

• Leading, coaching, and developing a three-person Supply Chain team

• Responsibility for team goals, KPIs, and performance

• Close collaboration with Marketing, Sales, Product Development, and international partners

• Contract and negotiation management with suppliers and freight forwarders

• Planning, coordination, and on-time execution of POS display campaigns across grocery retail, drugstores, specialty retail, gyms, and marketplaces
• Responsibility for replenishment and demand planning in close collaboration with Sales, Product Development, and Inbound Logistics
• Coordination of transportation and logistics processes with Outbound Logistics and external service providers
• Ensuring delivery timelines, inventory availability, and escalation management
• Analysis and steering of promotional performance, including ROI, sell-out performance, and inventory rotation
• End-to-end process ownership from campaign planning through retail execution to sell-out and replenishment

Strategic & Process Optimization

• Design and optimization of end-to-end retail promotion and supply chain processes
• Development and management of international supplier and freight forwarder networks
• Implementation of process and system optimizations (SAP Business One, BI tools, project management systems)
• Further development of forecasting and inventory strategies across B2B and DTC channels
• Support international expansion and retail rollout projects

Leadership & Collaboration

• Lead, coach, and develop a three-person Supply Chain team
• Responsibility for team targets, KPIs, and operational performance
• Close collaboration with Marketing, Sales, Product Development, and international partners
• Contract and negotiation management with suppliers and logistics partners

• Build and continously develop a high-performing procurement department 
• Define and implement category strategies with a focus on protein and whey raw materials 
• Develop and execute risk management and dual-sourcing strategies
• Collaborate closely with Supply Chain, Sales and Product Development to ensure price and supply stability
• Establish and maintain international supplier relationships
• Representant at trade fairs, audits and meetings with key suppliers 

• Lead high-volume contract negotiations and manage investment decisions
• Oversee sourcing processes, price benchmarking and supplier performance management
• Ensure availability, quality and time-to-market 
• Monitor stock levels and align forecasts with Supply Chain Management 
• Analyze sales, product and market trends to optimize procurement strategies
• Enhance procurement tools and SAP processes

Jako International Logistics & Export Manager będziesz odpowiadać za sprawne funkcjonowanie procesów logistycznych i eksportowych w środowisku międzynarodowym. Twoim celem będzie zapewnienie terminowych dostaw, efektywnych procesów oraz zgodności operacyjnej i celnej w całym łańcuchu dostaw.

• Organization and monitoring of inbound and outbound goods, warehousing, and transportation process
• Monitoring compliance with delivery deadlines, cost budgets, and quality standards
• Selection and negotiation with international logistics providers and freight forwarders, including SLA management
• Creation and analysis of KPIs to measure logistics performance (e.g. delivery times, freight costs, return rates)
• Ensuring compliance with legal requirements related to export and customs regulations
• Planning and optimization of international logistics processes across the entire supply chain 
• Development and implementation of cost reduction and efficiency improvement measures in logistics

• Preparation, verification, and management of all required customs and export documentation in ATLAS
• Communication and negotiation with customs authorities, logistics providers, and international partners
• Maintenance and regular updating of customs and export databases
• Advising internal departments on export-related topics such as customs procedures, Incoterms, and delivery conditions
• Monitoring compliance with international trade and customs regulations 

• Ensure product availability across all channels (D2C, B2B, retail) and monitor stock levels while triggering replenishment actions
• Coordinate daily operations with suppliers, warehouses, and logistics partners to ensure smooth execution
• Support and validate demand forecasts, execute ordering processes, and manage incoming goods and stock movements
• Oversee outbound logistics including shipping, delivery performance, returns, and service levels
• Identify and resolve operational issues and bottlenecks in day-to-day business
• Ensure operational readiness for product launches, promotions, and retail campaigns in close alignment with Sales and Marketing
• Collaborate with Customer Service to resolve order-related issues and improve customer experience

• Take ownership of end-to-end supply chain processes, categories, or channels
• Align demand planning, procurement, and logistics to ensure a scalable and efficient setup
• Continuously improve forecasting accuracy and optimize stock levels to reduce out-of-stock and overstock risks
• Identify inefficiencies across the supply chain and implement scalable process improvements
• Define, track, and analyze key KPIs such as availability, OTIF, stock health, and logistics costs, and derive actionable measures
• Act as a central interface between Operations, Sales, Marketing, and Customer Service to ensure alignment
• Lead cross-functional projects and actively shape the development and scaling of the operations setup

• Strategic sparring partner to the Board in managing and optimizing group-wide financial performance.
• Coordination and ownership of controlling activities for domestic and international entities.
• Delivery of high-quality management reports, variance analyses, and actionable insights for senior management.
• Active contribution to investment decisions and performance improvement initiatives.

• Full responsibility for monthly closing reporting, ensuring accuracy, timeliness, and transparency.
• Active involvement in the annual financial statement process, including coordination with internal departments and external partners (e.g. auditors, tax advisors).
• Continuous improvement of reporting structures and financial transparency.

• Development and execution of risk analyses and risk controlling to identify financial risks and opportunities at an early stage.
• Assessment of potential impacts on business performance and proactive derivation of countermeasures.
• Ongoing monitoring of financial risks, deviations, and sensitivities.

• Support and coordination of budget planning and rolling forecasts at departmental and company level.
• Continuous optimization of budget and forecast processes to increase planning accuracy and business relevance.
• Further development of the budget process, including:
  • Introduction of structured departmental budgets
  • Implementation of rolling forecasts for improved financial steering and control

• Development, monitoring, and continuous improvement of sales-related KPIs to assess sales performance.
• Financial support of Sales through forecasting, budget planning, and regular performance reporting.
• Analysis of sales profitability, pricing, and margin development in close collaboration with Sales and Supply Chain.

• Responsibility for the creation and further development of ESG / sustainability reporting.
• Support of corporate objectives in the areas of Environmental, Social, and Governance (ESG).
• Integration of sustainability KPIs into financial reporting and management decision-making.

• Standardization and continuous improvement of controlling processes across the group.
• Driving automation and digitalization initiatives using Power BI, SAP, and LucaNet.
• Close collaboration with Supply Chain, Sales, Analytics, and the Management Board.

• End-to-end responsibility for operational and tactical demand planning, derived from the central forecast.
• Ensuring high product availability, stable inventory levels, and efficient replenishment.
• Creation, maintenance, and validation of demand, inventory, and ordering plans.
• Continuous monitoring of stock levels, safety stock, lead times, and sales performance.
• Early identification of risks such as shortages, overstocks, or supply bottlenecks.

• Close operational collaboration with Purchasing and suppliers regarding orders, quantities, and delivery schedules.
• Tracking delivery dates, production status, and proactive escalation of delays or risks.
• Ensuring a smooth and reliable flow of goods across the supply chain.

• Acting as a key sparring partner to the Head of Forecasting, providing operational feedback and plausibility checks on forecasts.
• Close alignment with Sales, Customer Success, Logistics, Production, and Procurement.
• Translating strategic forecast assumptions into executable operational actions.

• Hands-on use and further development of demand planning and ERP tools (e.g. SAP Business One, Streamline).
• Identification and implementation of operational improvements in demand planning, replenishment, and buying processes.
• Contribution to scenario analyses, data evaluations, and cross-functional process optimization projects.

• Administration, maintenance, and optimization of the company's IT infrastructure
• Management of Windows Server and Hyper-V environments
• Monitoring, troubleshooting, and ensuring system performance, availability, and reliability
• Administration of backup, storage, and recovery solutions
• Maintaining and improving IT security standards and system stability

Microsoft 365 & Workplace Services

• Administration of Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• User, role, and permission management
• PowerShell scripting and automation of recurring tasks
• Management and support of workplace technologies and endpoint devices

Network, Security & Backup

• Administration and maintenance of network infrastructure
• Configuration and management of firewall systems, especially OPNsense
• Monitoring and optimization of network performance and connectivity
• Management of Arcserve backup solutions and Synology storage systems
• Ensuring data security, backup integrity, and disaster recovery readiness

Automation & Continuous Improvement

• Standardization and automation of IT processes
• Evaluation and implementation of new technologies and infrastructure improvements
• Documentation of systems, processes, and best practices
• Exploration and implementation of AI-powered tools and automation opportunities

• Several years of professional experience in system administration, IT infrastructure, or a similar role
• Strong knowledge of Microsoft 365 administration
• Advanced PowerShell scripting and automation skills
• Experience with Hyper-V virtualization environments
• Solid experience with Arcserve backup solutions and Synology storage systems
• Hands-on experience with firewall systems (e.g. OPNsense)
• Good understanding of networking concepts and IT security fundamentals
• Strong troubleshooting and problem-solving skills
• Structured, solution-oriented working style with a high level of ownership

Nice-to-Haves

• Experience with Terminal Server (RDS) environments
• Experience with IT automation and scripting
• Knowledge of cloud and hybrid infrastructure environments
• Experience in fast-growing and scalable IT environments
• Interest in emerging technologies and AI-driven solutions
• Strong communication and collaboration skills across departments

#BEcomeMAXX and help shape the future of our IT landscape.

• Development and implementation of the holistic influencer and social media strategy in close coordination with brand, marketing, and e-commerce teams
• Responsibility for goal definition, KPIs, budget planning, and performance analysis in the influencer and social media environment
• Identification of new platforms, trends, formats, and creator and community potential

• Building, maintaining, and developing long-term partnerships with influencers, creators, and brand ambassadors
• Management of all influencer and social media collaborations from selection and contract negotiations to campaign implementation
• Ensuring brand-compliant, authentic, and legally sound collaborations

• Strategic management of content creation together with the team (social media, video, photos, campaign content)
• Development of creative concepts, storylines, and content formats along the customer journey
• Ensuring consistent, high-quality brand presentation across all social media channels

• Leading the influencer and social media team
• Promoting creativity, personal responsibility, and professional development
• Close collaboration with internal departments as well as external partners and agencies